RoostersBet Privacy Policy

Information We Collect

We collect personal information such as your name, email address, date of birth, phone number, and payment details when you register an account, make deposits, or participate in betting activities. We also gather usage data including your IP address, device information, browsing history, and betting patterns to enhance our services. Sensitive information, such as details related to gambling activities, is collected only with your consent or as permitted under the Privacy Act. This information helps us verify your identity and comply with Australian regulations including responsible gambling requirements.

How We Use Your Information

We use your personal information to provide and manage our betting services, process transactions, and verify your eligibility under Australian laws. It enables us to personalise your experience, send promotional offers (with your consent), and improve our platform through analytics. We also use it to prevent fraud, ensure responsible gambling, and comply with legal obligations such as anti-money laundering requirements. Your data supports essential functions like account management and customer support.

Information Sharing

We may share your information with trusted service providers, such as payment processors and cloud hosting services, under strict confidentiality agreements. Disclosure occurs where required by law, including to law enforcement, regulators, or as authorised under the Privacy Act. We do not sell your personal information to third parties.

Data Security

We implement robust security measures, including encryption of sensitive data, secure servers, and access controls to protect your information from misuse, loss, or unauthorised access. Regular security audits and staff training ensure compliance with industry standards. In the event of an eligible data breach under the Notifiable Data Breaches scheme, we will notify you and the Office of the Australian Information Commissioner as required by law. Your data is stored securely with reasonable steps to prevent interference or unauthorised disclosure.

Your Rights

Under the Privacy Act 1988 (Cth), you have the right to access, correct, or request deletion of your personal information held by us, subject to certain exemptions. You may withdraw consent for certain processing, opt out of marketing communications, and complain about our handling of your data. We will respond to requests within a reasonable period, typically 30 days, and provide reasons for any refusal. For complaints, contact us first; if unresolved, you may lodge with the Office of the Australian Information Commissioner.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance site functionality, analyse usage, and personalise content. These include essential cookies for security and optional analytics cookies, which you can manage via browser settings or our consent banner. Our Cookie Policy provides full details on types and purposes.

Contact Us

For privacy concerns or to exercise your rights, please contact our Privacy Officer. We aim to respond within 30 days.

Email: [email protected]